Air India CEO on Safety and Operations

With Air India now handling more than 1,200 daily flights, Wilson mentioned with a group as large as Air India, is it ‘entirely normal’ and also  stressed that the scale of operations naturally results in occasional disruptions but that safety remains uncompromised.

Key Aspects

• Operational Scale: Air India being one of the leading in this industry, that’s why such incidents tend to appear more visible.
• Safety Context: The goal is always safety first incident rates within international industry norms so that there is no systematic lapse. 
• Performance Improvement: On-time performance has crossed 80% in August, reflecting better operational efficiency.
• Transparency: The airline has adopted a clear communication strategy to keep stakeholders accurately informed.
• Network Growth: Expansion into regional destinations such as Jaisalmer and Dehradun demonstrates confidence in operational resilience.
  

Legal & Regulatory Framework

• DGCA Oversight: DGCA deals with Regulations in the aviation industry in India, all such incidents are reported to DGCA first, then DGCA ensures its compliance with regulations.
• Global Aviation Standards: ICAO defines safety norms, aligning Air India with international practices.
• Crisis Communication: Transparency and accountability are key to customers’ trust. To comply with consumer protection guidelines transparency is required and to mitigate legal risks tied to passenger risk.  

Conclusion

Currently, Air India being one of the leading airline service providers in the country, is in the phase which  reflects the reality of operating a large fleet—incidents may occur, but systemic safety is intact.